Privacy Policy

Tour Performance Golf
Last Updated: May 2025

Your data is as important to us as your perfect swing. At Tour Performance Golf, we're passionate about unlocking every golfer's potential. That same precision and care we bring to club fitting? We apply it to protecting your personal information too.

Who we are: Tour Performance Golf (Tour Performance Golf is a trading name of TPx Group Ltd.) (Company No. 16340817)
Where we're based: 1 Priddis Close, EX85PG, Devon
Get in touch: [email protected]

1. The Simple Truth About Your Data

We collect information to give you the best possible experiences - from booking your indoor golf session to fitting the perfect clubs. We don't sell your data, we don't spam you, and we definitely don't share your swing stats with your mates (unless you ask us to).

2. What Information We Collect

2.1 When You Book With Us

  • Contact details: Name, email, phone number, address

  • Account info: Login details and preferences

  • Payment details: Processed securely (we don't store your full card details)

2.2 During Your Golf Experience

  • Performance data: Swing analysis, ball flight metrics, club data

  • Fitting information: Physical measurements, equipment specs, recommendations

  • Facility usage: Which simulators you use, booking patterns, game scores

2.3 On Our Website

  • Usage data: Pages you visit, how long you stay, what interests you

  • Technical info: Device type, browser, IP address

  • Cookies: Small files that help our website work better (more on this below)

3. Why We Need This Information

3.1 To Deliver Brilliant Service

  • Process your bookings and facility access

  • Provide accurate club fitting and performance analysis

  • Handle your retail orders and customer support

  • Track your improvement over time (the best bit!)

3.2 To Make Things Better

  • Personalise your experience based on your skill level and goals

  • Recommend equipment that actually suits your game

  • Improve our facilities and services

  • Send you relevant golf tips and offers (only if you want them)

3.3 To Keep Everything Running Smoothly

  • Manage payments and accounts

  • Maintain facility security and safety

  • Meet our legal obligations

  • Prevent fraud and keep your data secure

4. Who We Share Your Data With

We work with trusted partners to deliver our services:

  • Wix Platform - Powers parts of our website, booking workflows, and related customer data processing

  • eBay - Processes marketplace sales transactions and payment-related order data for purchases made through our eBay listings

  • Proton Mail - Handles secure business email processing and communications

  • Cloudflare - Provides hosting, delivery, and security infrastructure for this site

  • Equipment manufacturers - Only when you agree, for warranty or custom fitting purposes

  • Professional advisors - Accountants and legal support (under strict confidentiality)

  • We'll never sell your data to random companies. That's not how we operate.

5. When Law Requires It

Sometimes we have to share information:

  • Court orders or legal investigations

  • Protecting our customers' safety

  • Preventing fraud or illegal activity

6. How Long We Keep Your Data

  • Active customers: We keep your data while you're using our services, plus reasonable periods for records

  • Performance data: 7 years - this helps us track your long-term improvement

  • Financial records: 7 years for tax compliance

  • Marketing preferences: Until you change your mind

  • Inactive accounts: We'll tidy up data that's no longer needed

7. Your Rights (The Important Stuff)

  • See your data: Ask for a copy of everything we have about you

  • Fix mistakes: Get incorrect information corrected

  • Delete data: Ask us to remove your information (some legal requirements may apply)

  • Control usage: Limit how we use your data

  • Take it elsewhere: Get your data in a format you can use elsewhere

  • Object: Say no to marketing or other processing

  • To use these rights: Email [email protected] or call us during your next visit.

8. Keeping Your Data Secure

We take security seriously:

  • Technical protection: Encryption, secure servers, regular updates, access controls

  • Physical security: Our facility and equipment are properly secured

  • Staff training: Everyone knows how to handle data properly

  • Regular checks: We monitor and audit our security regularly

  • If something does go wrong, we'll tell you quickly and help you understand what to do.

9. Cookies and Website Tracking

Our website uses cookies (small data files) to work properly:

  • Essential cookies: Make the website function - booking system, security, login status

  • Analytics cookies: Help us understand how people use our site

  • Marketing cookies: Show you relevant content (if you're happy with this)

  • Managing cookies: You can control these through your browser settings or contact us for help.

10. Marketing and Communications

We only send marketing to people who want it. When you sign up, you can choose:

  • Email updates about offers, tips, and events

  • SMS for urgent booking updates

  • Post for special occasions

10.1 What You Might Receive

  • Seasonal golf preparation advice

  • Equipment recommendations based on your fitting

  • Special offers on services you use

  • Invitations to events and workshops

Don't want marketing? Unsubscribe from any email, update your account preferences, or just tell us.

11. Young Golfers

We love helping junior golfers improve. For anyone under 16:

  • We need parental consent for data processing

  • We only collect necessary information

  • Parents can access, correct, or delete their child's data

  • Enhanced protection applies to all junior data

12. International Data

Some of our technology providers process data outside the UK, but only with proper protections in place. Your data security doesn't change regardless of where it's processed.

13. Changes to This Policy

Golf evolves, technology improves, and sometimes laws change. When we update this policy:

  • We'll email registered customers about significant changes

  • Display notices on our website

  • Give you 30 days before changes take effect

14. Questions or Concerns?

Something not clear? We're here to help.

Contact us:

Not happy with our response? You can contact the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

15. The Golf-Specific Stuff

15.1 Indoor Golf Facilities

We track your performance to help you improve, monitor equipment for safety, and may share basic details with your booking group.

15.2 Club Fitting Services

We collect detailed swing and physical data for accurate fitting. With your permission, we might share this with manufacturers for custom work or warranty purposes.

15.3 Retail Operations

We keep purchase records for warranties and recommendations, and use your interests to stock products you'll actually want.

Our promise: Just as we're precise about club fitting, we're meticulous about protecting your data. Every policy and procedure is designed to keep your information safe while helping you play better golf.

Questions about your data? Ask us the same way you'd ask about your swing - we're here to help you understand everything clearly.

This policy covers Tour Performance Golf (Tour Performance Golf is a trading name of TPx Group Ltd.) (16340817), 1 Priddis Close, EX85PG, Devon. By using our services, you're agreeing to this privacy policy alongside our terms and conditions.

Questions about your privacy rights?

Contact us about Privacy