Terms & Conditions

Welcome to Tour Performance Golf Limited ("we", "us", "our", "Tour Performance Golf"). These Terms and Conditions ("Terms") govern your use of our website and services, including our retail operations, golf performance fitting studio, and workshop services.

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Company Details:

• Company Name: Tour Performance Golf Limited

• Company Registration: 16340817

• Registered Address: 1 Priddis Close, EX85PG

• Website: tp-golf.co.uk

• Email: enquiries@tp-golf.co.uk

By accessing our website, making a purchase through any means (including online, telephone, or in-person), or using our services, you agree to be bound by these Terms. Any purchase made through our website or any other channel constitutes acceptance of these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.

Tour Performance Golf provides:

• Retail Sales: Premium golf equipment, accessories, and apparel

• Golf Performance Fitting: Expert club fitting and analysis services

• Club Workshop Services: Club modification, repair, and customisation

• Online Store: Curated selection of golf products

3.1 Eligibility

You must be at least 18 years old to make purchases or create an account.

 

3.2 Account Registration:

• You may create an account to facilitate purchases and track orders

• You are responsible for maintaining the confidentiality of your account details

• You must provide accurate and up-to-date information

• We reserve the right to suspend or terminate accounts that violate these Terms

 

3.3 Acceptable Use, You agree not to:

• Use our website for any unlawful purpose

• Attempt to gain unauthorised access to our systems

• Upload or transmit harmful content

• Interfere with other users' enjoyment of our services

4.1 Product Descriptions

• We strive to ensure all product information is accurate

• Product colours may vary slightly from those displayed on screen

• Specifications are provided by manufacturers and subject to change

 

4.2 Pricing

• All prices are displayed in Pounds Sterling (£) and include all necessary taxes

• Prices are correct at the time of display but may change without notice

• We reserve the right to withdraw any product from sale without advance notice

• In case of pricing errors, we reserve the right to cancel orders

 

4.3 Stock Availability

• All items are subject to availability

• If an item becomes unavailable after ordering, we will contact you immediately

• You may choose a replacement item or receive a full refund

5.1 Order Process

• Orders are placed through our website or in consultation with our fitting experts

• Your order is not confirmed until we receive cleared payment

• We will send email confirmation once your order is accepted

• We reserve the right to refuse any order at our discretion

 

5.2 Payment Methods We accept:

• Credit and debit cards (Visa, Mastercard, American Express)

• PayPal

• Klarna (Pay Later, Pay in 3 instalments, Pay Now)

• Bank transfer for large orders (by arrangement)

5.3 Payment Terms

• Payment is required in full at time of order for standard retail items

• Custom club builds require partial payment before component ordering

• Klarna terms apply where applicable (UK residents, 18+, subject to status)

6.1 Delivery Area We currently deliver to UK addresses only.

 

6.2 Delivery Charges

• Standard delivery charges apply as displayed at checkout

• Free delivery on orders over £100 to UK mainland

• Special delivery options available for urgent orders

6.3 Delivery Times

• Standard items: 2-5 working days

• Custom fitted clubs: 2-4 weeks depending on specifications

• Delivery times are estimates and may be affected by circumstances beyond our control

6.4 Delivery Process

• Goods remain our property until payment is received in full

• You must inspect items upon delivery and report any damage within 48 hours

• Failed deliveries may incur additional charges

7.1 Standard Retail Items

• You have 7 days from receipt to return unused items in original condition

• Items must be returned in original packaging with all accessories

• Return shipping costs are your responsibility unless the item is faulty

• Refunds will be processed within 5 working days of receiving returned items

 

7.2 Custom Fitted and Modified Clubs

• Custom fitted clubs built to your specifications cannot be returned unless faulty

• Club modifications or customisations may void manufacturer warranties

• We are not responsible for performance expectations not being met

• Deposit/fitting fees are non-refundable once work has commenced

 

7.3 Exclusions Items that cannot be returned:

• Personalised or custom engraved items

• Items damaged by misuse

• Items returned after 7 days (unless faulty)

• Gift cards and vouchers

 

7.4 Faulty Items

• We will repair, replace, or refund faulty items under Consumer Rights Act 2015

• Report faults immediately upon discovery

• Proof of purchase required for all warranty claims

8.1 Booking and Cancellation

• Fitting appointments must be booked in advance

• Cancellations with less than 24 hours notice will forfeit any deposit paid

• Late cancellations may incur standard fitting fee charges

• We reserve the right to reschedule appointments due to circumstances beyond our control

 

8.2 Fitting Process

• Fitting sessions are conducted by qualified professionals

• Recommendations are based on analysis at time of fitting

• Results may vary due to individual playing conditions and improvements

 

8.3 Equipment Recommendations

• All recommendations are advisory based on our professional assessment

• Performance improvements cannot be guaranteed

• You are under no obligation to purchase recommended equipment

9.1 Club Modifications and Repairs

• All work is carried out by experienced technicians

• We will assess club condition before commencing work

• Some modifications may void manufacturer warranties

• Vintage or rare clubs are worked on at your risk

 

9.2 Liability Limitations

• We are not liable for damage to clubs during customisation or repair unless caused by our gross negligence

• Maximum liability limited to replacement value of the club

• We strongly recommend insurance for valuable or irreplaceable clubs

• Work is undertaken at your risk and with your explicit consent

 

9.3 Collection of Completed Work

• Completed clubs must be collected within 10 days unless return postage has been arranged or offered

• Storage fees may apply after this period

• Uncollected items after 90 days may be disposed of

10.1 Website Content

• All content on our website is protected by copyright

• You may not reproduce, distribute, or use our content without permission

• Product images and descriptions are for illustration purposes only

 

10.2 Trademarks

• Tour Performance Golf and our logos are our registered trademarks

• Third-party brand names and logos remain property of their respective owners

1.1 Data Collection

• We collect personal information necessary to provide our services

• Full details are outlined in our Privacy Policy

• We comply with UK GDPR and Data Protection Act 2018

 

11.2 Marketing Communications

• We may send promotional emails if you opt in

• You can unsubscribe at any time

• We do not share personal data with third parties for marketing purposes

12.1 Product Warranties

• Manufacturer warranties apply to new products as specified

• Custom modifications may void original warranties

• We provide 3-month warranty on our workshop services

 

12.2 Service Disclaimers

• Fitting advice is provided in good faith but performance improvements cannot be guaranteed

• Weather, course conditions, and individual skill development affect golf performance

• We exclude liability for indirect or consequential losses

13.1 Maximum Liability

• Our total liability is limited to the value of goods or services purchased

• We exclude liability for indirect, special, or consequential damages

• Nothing in these Terms limits liability for death, personal injury, or fraudulent misrepresentation

 

13.2 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

 

• Natural disasters

• Government actions

• Supplier issues

• Transport strikes

14.1 Customer Service

• Contact us first to resolve any issues: enquiries@tp-golf.co.uk

• We aim to respond to complaints within 2 working days

• We will work with you to find a satisfactory resolution

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14.2 Alternative Dispute Resolution

• Disputes may be referred to relevant ombudsman services

• You retain all rights under Consumer Rights Act 2015

• Small claims court procedures apply for unresolved disputes

15.1 Entire Agreement These Terms constitute the entire agreement between you and Tour Performance Golf.

 

15.2 Amendments We may update these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.

 

15.3 Severability If any provision is found unenforceable, the remainder of these Terms remain in effect.

 

15.4 Governing Law These Terms are governed by English law and subject to the jurisdiction of English courts.

 

15.5 Contact Information For questions about these Terms, contact us at:

• Email: enquiries@tp-golf.co.uk

• Address: 1 Priddis Close, EX85PG